Author Archive
Philippine Call Centers and Government Support
The economic life of the country is always tied up with its political life. In the Philippines, the boom in the call center industry is being developed and supported by the government. In fact, the growth of the call center industry is in part because of the support of the Philippine government. Call centers provide […]
Outsourcing Call Center to the Philippines
By outsourcing call centers to the Philippines, companies and corporations in different countries all over the world can save as much as half of their costs in labor. The amount saved can then be diverted to capitalization and the development of additional resources that can be used by the company. Cost savings is but one […]
Dealing with Customers on the Phone
Customers are the lifeblood of any business. Without them, the company would have no reason for existence. Hence, the customers should be treated as courteously and as special as possible. In Philippine contact centers, this is being practiced so that their clients would be as happy as their contact center agents are.
Customers would also do […]
Outsource Your Call Center to the Philippines
The Philippines is being viewed as the second destination of choice for call centers all over the world next to India, which is the biggest player in the outsourcing industry. This is because of the cheap cost of labor in India coupled with the information technology skills of Indians.
The Philippines, however, is quickly catching up […]
Technology and People for Excellent Customer Service
Customers are at the heart of the products or service being provided by companies and organizations worldwide. As such, customers need nothing but the best customer service there is. This is also the reason why the Philippines is being considered as a prime destination for offshore call centers. They are inexpensive yet at the same […]
What Makes Philippine Call Centers Dynamic?
The global market for outsourcing and offshore services is very competitive. Yet, Philippine call centers and other outsourcing companies are able to grab a bigger percentage of the world market since the year 2000. The good results for the country are the economic boom being experienced and the increase of job opportunities for the labor […]
Philippines in the Outsourcing Market
Although India has been found by Duke University to be the preferred provider of call center services, most companies from the United States and other developed countries have discovered the Philippines as a very good alternative. This is because of its low cost and its army of excellent call center professionals.
Business operations in developed countries […]
Call Centers and the Situation of the Philippines
As a developing country, the Philippines is prone to several political and economic instabilities. The world often hears about a bombing in Metro Manila, terrorist activities in Southern Philippines or even coup d etat here or a mutiny there. As a result, tourists and visitors to the Philippines often get discouraged to push on with […]
The People Behind Philippine Call Centers
Jobs at Philippine call centers have been filling up like hotcakes. There has been continuous recruitment and hiring since the birth of the call center industry in the Philippines more than five years ago. From a measly number of a few thousand employees in the year 2000, the call center workforce in the Philippines has […]
Competitive Advantage of Philippine Call Centers
The call center industry in the Philippines is on the go. After its humble beginnings, it has become one of the primary industries showing strong growth potentials and revenues. As such, it has helped provide jobs for Filipinos and at the same time enabled companies all over the world to save as much as 50% […]
