Author Archive
When Your Boss Wastes Your Time
Evelyn complained that one of her bosses was wasting her time. As a young attorney in a medium-sized firm, she considered every partner in the firm to be “her boss.”
One of the partners, Roger, was the real problem. She didn’t mind when Roger called her into his office to give her an assignment to do […]
How To Tell The Truth At Work (Part 3 of 3)
Here are more tips for telling the truth in your own workplace.
Understanding and using these principles will help you feel more confident about the choices you make and help you develop the skills you need to tell the truth with grace and skill.
* Think about how what you say will impact the other person.
Often, truth-telling […]
How To Tell The Truth At Work (Part 1 of 3)
Telling the truth can be risky. It is often difficult to find a balance between telling important truths and protecting the feelings and reputations of everyone involved. Not only that, but honest, well-intentioned people don’t always agree about what is true. It may seem easier to keep the truth to yourself than to cause a […]
How To Tell The Truth At Work (Part 2 of 3)
Here are more tips for telling the truth in your own workplace.
Understanding and using these principles will help you feel more confident about the choices you make and help you develop the skills you need to tell the truth with grace and skill.
* Learn to tell the difference between your observations - what anyone else […]
Coaching for Burnout, Balance and Success (Part 2 of 2)
Coaching often takes place in 30-minute weekly telephone conversations although some coaches and clients prefer to meet in person and/or use a longer format.
During a typical call, the client reports on accomplishments since the last call, as well as on incompletions. The coach provides both congratulations and a thoughtful examination of the […]
Coaching for Burnout, Balance and Success (Part 1 of 2)
Coaching, or paid professional mentoring, is replacing some of the traditional mentoring relationships of the past. It is one solution to the problem of helping overwhelmed and overstressed business people cope with the complexities of their turbulent and unstable business and personal environments.
In a turbulent workplace environment, a traditional mentoring relationship is increasingly unrealistic. […]
Customer Service: A Little Means A Lot
I lost my composure during a phone call.
It was 2:30 on a Friday afternoon. Six hours after I left a message at my Doctors office I called again. Since I had not received a call back and the pharmacist had not received my prescription, I was afraid the matter wouldn’t be handled before they […]
Your Business Or Your Life
When you run your own business you are your own master and your own slave.
There are always more things to do than you have the time or money to manage. How you are able to cope with this situation determines whether you have a chance of becoming a successful business owner.
Two opposing styles […]
Coaching: From Frustration to Success
Janet’s career as a software engineer appeared to be stalled. She completed each low level assignment competently, but felt ineffective in team meetings. When Janet asked for more challenging work, she was ignored, while other team members made similar requests and got the choice assignments.
Janet struggled along as best she could and tried hard […]
For Greater Effectiveness, Learn How To Give Feedback
A manager who coaches others needs to provide feedback that keeps them focused and on track. Feedback is also a critical element for working out relationships with coworkers, friends and family members. Unfortunately, “feedback” can become a euphemism for not very constructive criticism.
Feedback can and should be a way of helping another person become more […]
