The probability that he will go to jail for what he did is almost zero. His lack of personal leadership resulted in thousands of people feeling violated, cheated and betrayed. If his patrons trusted him before, his impersonal approach to leadership shredded that trust in a matter of milliseconds. We won’t give our support to [...]
It happened again, but I’m not surprised. As the insurance salesman was wrapping up our meeting, he shook my hand and said, “Thanks for your time.” I thought to myself, “What a crime.”
He was being polite, and I welcome that. He genuinely appreciated the time I devoted to our interaction. His thank-you was acknowledging [...]
It takes something special to sell in a down economy. Unless sales people are properly equipped, it’s easy for them to get discouraged and give up, perhaps before they even get started. When salespeople stop selling, falling revenues eventually cause pain for all employees and can threaten the very existence of the business. That’s why [...]
After taking my order, the young man behind the register announced, “That’ll be $6.96.” I handed him seven dollars and a penny. The puzzled look on his face made it clear he had no idea what to do with that penny. After what seemed like a long time, I explained, “I’d like a nickel back.” [...]
Leadership is not logical. It’s deceiving to regard leadership as a straightforward skill with a set of sure-fire steps. Sure, you can find books extolling traits of a good leader and attend seminars that teach leadership principles and best practices. Merely learning and applying these practices will leave you flatfooted when it comes time to [...]