Telephone Surveys A telephone survey is a basic way to randomly select and carry out customer surveys. The sample generated can be generalized to an entire target population. A great example of this is if you want to carry out a survey of customers who have bought or have viewed a newly-launched product. A standard [...]
Six Sigma has been basically used either for improvement of existing processes or in designing a new product or process. The basic concept of Strategic Six Sigma is to analyze likely variations and risks in a system under consideration for a strategy and apply DMAIC philosophy-based tools for process improvement. Planning Strategic planning as applied [...]
All of the “Belts” play various roles in the Six Sigma project. Green Belts and Black Belts are allowed to commence, expand and lead projects in their functional areas. Project Implementation Green Belts are those employees who are trained to implement Six Sigma projects under the guidance of the Black Belts to achieve the desired [...]
The most important factor in getting the relevant information is asking the right questions. The right questions help the respondents to understand it and answer accordingly. Consider a situation where a help desk technician receives a call from a frantic customer saying she has spilled coffee onto a keyboard. The technician in this situation should [...]
Six Sigma Black Belts act as change agents. They are looked upon as prospective leadership material in areas other than Six Sigma also. They are knowledgeable and skilled in the use of Six Sigma tools and methods. When you are selecting Six Sigma Black Belt candidates, you need to look broadly at some of the [...]
There are various factors that should be in place to ensure that a project is successful. For a project to succeed it has to be well-aligned with the business plan and the Black Belts should be adequately trained – along with the commitment of senior management and a connected Champion. The champion is generally a [...]
Without the acceptance of employees, Six Sigma process improvement is bound to fail. Resistance to change has to be anticipated by the Six Sigma project team. Resistance may be shown by employees by ignoring the new process, disagreeing with the benefits, or criticizing the new tools or software applications. Communication is the Key Six Sigma [...]