Conflict: The Critical Questions (Part 3 of 4)

Posted by laurie39

April 1, 2008

When you’ve taken on the task of helping others resolve conflict, your most important job is to know what questions must be answered to help clarify the situation. The more of these questions you can answer, the better you be able to help your clients to tap their own resources to resolve the conflict.

The questions you must keep in mind will help your clients to identify the problem, identify the goal they want to achieve and discover the areas in which they already agree.

Here are some questions to keep in mind that will help you and your clients to resolve the conflict.

Identifying the problem –

Communication