Project Management

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Six Sigma: Choosing The Best Method For Listening To The Customer

Telephone Surveys
A telephone survey is a basic way to randomly select and carry out customer surveys. The sample generated can be generalized to an entire target population. A great example of this is if you want to carry out a survey of customers who have bought or have viewed a newly-launched product.
A standard questionnaire [...]


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Things A Six Sigma Green Belt Should Know

All of the “Belts” play various roles in the Six Sigma project. Green Belts and Black Belts are allowed to commence, expand and lead projects in their functional areas.
Project Implementation
Green Belts are those employees who are trained to implement Six Sigma projects under the guidance of the Black Belts to achieve the desired goals. They [...]


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Asking The Right Questions Is The Key To Six Sigma Data Collection

The most important factor in getting the relevant information is asking the right questions. The right questions help the respondents to understand it and answer accordingly.
Consider a situation where a help desk technician receives a call from a frantic customer saying she has spilled coffee onto a keyboard. The technician in this situation should think [...]


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Six Sigma Black Belt Candidate Qualities

Six Sigma Black Belts act as change agents. They are looked upon as prospective leadership material in areas other than Six Sigma also. They are knowledgeable and skilled in the use of Six Sigma tools and methods.
When you are selecting Six Sigma Black Belt candidates, you need to look broadly at some of the [...]