Project Management
Six Sigma: Choosing The Best Method For Listening To The Customer
Telephone Surveys
A telephone survey is a basic way to randomly select and carry out customer surveys. The sample generated can be generalized to an entire target population. A great example of this is if you want to carry out a survey of customers who have bought or have viewed a newly-launched product.
A standard questionnaire […]
Things A Six Sigma Green Belt Should Know
All of the “Belts” play various roles in the Six Sigma project. Green Belts and Black Belts are allowed to commence, expand and lead projects in their functional areas.
Project Implementation
Green Belts are those employees who are trained to implement Six Sigma projects under the guidance of the Black Belts to achieve the desired goals. They […]
Asking The Right Questions Is The Key To Six Sigma Data Collection
The most important factor in getting the relevant information is asking the right questions. The right questions help the respondents to understand it and answer accordingly.
Consider a situation where a help desk technician receives a call from a frantic customer saying she has spilled coffee onto a keyboard. The technician in this situation should think […]
Six Sigma Black Belt Candidate Qualities
Six Sigma Black Belts act as change agents. They are looked upon as prospective leadership material in areas other than Six Sigma also. They are knowledgeable and skilled in the use of Six Sigma tools and methods.
When you are selecting Six Sigma Black Belt candidates, you need to look broadly at some of the […]
The Champion’s Role In Successful Six Sigma Deployments
There are various factors that should be in place to ensure that a project is successful. For a project to succeed it has to be well-aligned with the business plan and the Black Belts should be adequately trained - along with the commitment of senior management and a connected Champion.
The champion is generally a person […]
Managing Six Sigma Change Resistance
Without the acceptance of employees, Six Sigma process improvement is bound to fail. Resistance to change has to be anticipated by the Six Sigma project team.
Resistance may be shown by employees by ignoring the new process, disagreeing with the benefits, or criticizing the new tools or software applications.
Communication is the Key
Six Sigma team leaders […]
Defining Six Sigma For Your Business Or Organization
For defining the Six Sigma projects, senior management designs a project charter, which clearly defines the specific goals and objectives of the project. The project manager can then allocate the resources needed for the project to be completed in a specific time period.
If you want to define a Six Sigma project for your business, you […]
Commonly Used Six Sigma Methodologies
One of the main objectives is to achieve near-perfect business processes wherein the total number of defects never exceeds 3.4 per million opportunities that might exist for such defects to occur.
For achieving this, businesses mostly use Six Sigma methodologies such as DMAIC and DMADV. Here’s some more on the two methodologies to help you […]
Is Process Management Right For Your Organization?
Process management involves the mapping of the processes from the beginning to the end, executing the process, managing the process and analyzing the process. Execution of the process requires the responsibilities to be assigned to process owners, and for them to be held accountable for it.
The processes are managed through information flow and related […]
How To Pave The Way For Six Sigma Quality Deployments
The commonalities basically are prescribed procedures that every business organization needs to follow in order to ensure the success of the ongoing project.
For better understanding, let’s try to shed some more light on this topic.
Ensuring Top Management Support
This is necessary for every Six Sigma quality deployment project, irrespective of the size or type […]
